TRAINING & DEVELOPMENT

TRAINING PROGRAMS AVAILABLE Introduction to Management Managing Human Performance Effective Communications Creative Thinking/Problem Solving Defining Customer Requirements Leading and Empowering Continuous Improvement Turning Time into Gold Selecting the Right Employee Sexual Harassment/ Diversity Looking Forward to Appraising Your Next Employee Effective Employee Relations, Through Proper Discipline and Grievance Procedures The Unique Role of the First Line Supervisor Team Building Customer Service METHODOLOGY courses consist of: Lectures Group Discussions Mock Situations Inventories Case Studies Manuals		ORGANIZATIONAL DEVELOPMENT IMA is available to assess your organizations needs and implement and administers cost effective programs that achieve strategic and operational business objectives and goals. These programs may include: Human Resources Audit Employee Climate Survey Team Development Performance Appraisal Program Employee Relations Programs Succession Planning Salary Administration Program Incentive Programs Training
Module Introduction to Management	Hours 8 hrs.	Description To train participants to understand their new managerial responsibilities and motivate workers for behavioral change, through an understanding of what part motivation plays in the management process. Making the transition to management Roles and responsibilities of managers Plan, organize, communicate, delegate Empowering employees Motivational theories Applying motivation theory to the workplace Roles and responsibilities of managers Plan, organize, communicate, delegate Empowering employees Motivational theories Applying motivation theory to the workplace Understanding what workers want Management actions that demotivate workers
Module Managing Human Performance	Hours 16 hrs.	Description To train participants to understand, change and effectively deal with human performance. Understanding human performance Is it competency or motivation Setting goals and expectations Performance Evaluation Coaching change Coaching for performance improvement Definitions of Conflict Conflict management Preventing conflicts Progressive Discipline Steps for Corrective Counseling
Module Effective Communications	Hours 8 hrs.	Description To train participants to communicate highly reliable in providing accurate transmission of information. Types of communication Communication effectiveness Most effective, least effective Feedback Nonverbal communication Listening skills Overcoming barriers When and how long to hold meetings Planning meeting content Planning the Agenda Getting participation
Module Creative Thinking/Problem Solving	Hours 8 hrs.	Description To learn structured problem solving methods and systems to encourage innovative thinking. Problem Solving & Decision Making Individual Differences Brainstorming Input phase Processing phase Output phase Review phase
Module Defining Customer Requirements	Hours 8 hrs.	Description To know and serve one's customer, internal or external. Who are your customers? Quality defined Obtain and analyze customer feedback. Agree on performance measures Why measure Using scorecards for performance feedback Creating a scorecard Maximizing the effectiveness of your scorecards
Module Leading and Empowering	Hours 8 hrs.	Description To train participants to direct and mobilize people and/or their ideas to achieve a shared vision, mission, and common goal. Participants will understand how teams work and how to influence people in a strategic direction. Practices of Effective Leaders Leadership qualities - seven habits Leading and Empowering Practices of Effective Leaders Leadership qualities - seven habits Leadership roles and responsibilities Teaming Empowering employees
Module Continuous Improvement	Hours 8 hrs.	Description To establish a performance management system so that departments continuously improve their service to their customers. Becoming a high performance team Clear sense of purpose Setting goals and expectations Customer focused Keeping score
Module Turning Time into Gold	Hours 4 hrs.	Description To motivate participants to use their time better by showing them the personal payoffs they will receive from time management. Who controls my time now? Developing objectives "Stretching" your time Coping with time-wasters Time Management: What's it worth to you?
Module Selecting the Right Employee	Hours 6 hrs.	Description To train participants to understand the needs of the position, and to select the most qualified employee. To comply with EEO laws and regulations. Competencies Creating a job profile Cost of bad hire Review of the resume/application Interviewing techniques Evaluating the candidates EEO considerations
Module Sexual Harassment/ Diversity	Hours 4 hrs.	Description Sexual Harassment: What Is It? Types of Sexual Harassment Quid Pro Quo Hostile Environment Current Workplace Climate Review Sexual Harassment Policy/Complaint Procedures EEOC Guidelines Recent court decisions Other Types of Harassment/Discrimination